Frequently Asked Questions

 

Frequently Asked Questions

If you have lost the email that included your tickets, you can login via the "Sign In" link at the top of the site. Your username is your email address. If you have forgotten your password, you can click the "Forgot password" link to reset your password. All users have an account automatically created when they purchase tickets.

Once you have successfully logged in you can navigate to the "My Purchases" section of your profile to download your existing tickets. If you run into any issues please contact support.

All events are allowed, there is no minimum or maximum number of tickets that are required. Most events are live music events, but all events are allowed.

To obtain a refund for your ticket purchase you will need to contact the event organiser. If you are eligible they will be able to refund you via their Good Time Tickets control panel. Please read your events terms and conditions.

If the event organiser denies you a refund and you believe you are entitled to one please contact us via the support page.

You are able to pay by Mastercard, VISA, American Express and paypal. Some event organisers allow payments over the phone, these are handled separately from Good Time Tickets and you will need to contact them for their payment options.

You will be paid within 7 days of your event completing. Some events may be eligible to receive up to 50% of their payments before the event has started, please contact us for more information.

Good Time Tickets operates as a payment processor, we handle online ticket sales on your behalf, as per the agreement you agree to before creating an event. All users who purchase a ticket to your event will be sent a combo ticket+tax invoice as a PDF. Their tax invoice will be invoiced under your business name, including both the ticket price and the booking fee. If your business is registered for GST the tax invoices will state "inclusive of GST", otherwise no mention of GST will be made.

After your event has concluded (or before if you require pre-payment) we will send you your ticket sales via bank transfer and send you an invoice from Good Time Tickets for the total of the booking fees (minus any rebate you may have with us). We are registered for GST and as such our invoice to you will include GST.

If you require any special invoicing arrangements please contact us.

We offer up to a 20% rebate on the booking fees to some event organisers who agree to exclusively use Good Time Tickets for their event ticket sales for 1-3 years. Please contact us for more information.

All ticket IDs will be 8 characters long and will look like: 678ABCDE
All order IDs will be 12 characters long and will look like; 3456ABCDEFGH

Users who pay by credit/debit card will have "GOODTIMETICKETS.COM.AU" appear on their statement. Users who pay by paypal will have "GOODTIMETIX" or "GOODTIMETICKETS" depending on what your bank supports.